kumo Station

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

I need to re-provision a wireless interface. Do I also need to delete and re-provision an existing kumo station?

Yes, if you re-provision a wireless interface, then we recommend that you also delete and re-provision the adapter connected to an existing kumo station device.

FREQUENTLY ASKED QUESTIONS

Is there a set delay time for a heat pump to lockout when the outside air temperature sensor (OAT) is below the lockout temp for backup heat only?

When the outside air temperature (OAT) sensor is below the lockout temperature that has been configured in the app, if there is a heat demand, the Supplemental channel should turn on without delay. In this instance, the Heat-pump should not turn on. Sometimes it takes a few moments for the system to sync and if communications drop due to a bad Wi-Fi or internet signal, there could be a delay.

FREQUENTLY ASKED QUESTIONS

Can a kumo touch (MHK2) be used to sense temperature for a humidifier or dehumidifier that is connected to a kumo station or do I need to use a wireless temperature and humidity sensor?

Yes, you can use kumo touch (MHK2) to sense temperature for a humidifier or dehumidifier. In the app, you can choose which remote sensor to control a specific humidifier when setting up the humidifier in the kumo station setup.

FREQUENTLY ASKED QUESTIONS

What does the delay for backup heat in kumo station do?

Delay for backup heat sets the amount of time allowed for the heatpump to raise the zone temperature by 0.5°C (0.9°F) before backup the heat is turned on. This information can be found in the installer settings.

NOTE: It is recommended that this not be changed without consulting the installing contractor. The zone temperature must also be 1.5°C (2.7°F) below setpoint.

FREQUENTLY ASKED QUESTIONS

What is the dead band of the indoor unit when connected to a kumo station where the outdoor air is below the lockout heat pump setting? At what set point should the backup heater run?

After the outside air temperature (OAT) sensor reads that the outdoor temperature is below a specified temperature, the system waits for a delay time to energize the channel that has the connected backup heater. The default delay setting that kumo station waits before bringing on the backup heat is 20 minutes.

As for what temp the backup heater should run at, we recommend that your technician determine this based on your geographic location and how often you would like to run the backup heater.

FREQUENTLY ASKED QUESTIONS

What is the best method to test a newly installed kumo station for backup heat?

We recommend that your technician test the backup heat by putting the outside air temperature (OAT) sensor in ice water to simulate near-freezing conditions.

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